Recently our practice has installed a new, automated phone system to assist both our patients and our staff personnel to communicate and transfer messages more quickly and effectively. As with any new installation, one can utilize the system more efficiently if   the basic principles are understood. This page summarizes how to use our new telephone system to your advantage.

GENERAL INFORMATION

You may use the system 24 hours a day. The menu choices and extensions are the same. During the day the menu choices available from a touch-tone phone will take you directly to the receptionist, nurse, prescription line, or billing personnel. If the person you are seeking is on another call, or away from  their phone extension, you will automatically be directed to their Voicemail. All of our staff checks their Voicemail and messages many times during the day, and first thing in the morning if your message was left on a holiday or weekend.

When leaving a message in a Voice Mailbox we ask that you speak clearly, identify yourself, and be sure to leave a number where we may reach you if a return call is requested, or if we need to contact you with questions about your message. Take your time, and leave as detailed a message as you need to -- the Voicemail calls have no time limits.

If you know the extension of the person you wish to reach, you may enter the numbers for that extension at any time while the first (introductory) message if being given. Likewise, once you get to know the numbers of the menu choices, you may enter those as soon as the introductory message starts to play.

OVERVIEW