When you call our office at (315)536-3308, you will hear
our introductory message. This starts "This is Keuka Health Care Associates,
offices of Doctors Welbourne,
Chowdhary, Lindenmuth and
Broderick..." the message goes
on to tell about office hours of operation and gives you the following options:
If you have a touch tone phone, Press
"1" . --> This will take you to the TOUCH
TONE PHONE MENU
If your call is about an
emergency, or if the call is from another physician's office, Press "0" -->
This will take you to our Receptionist,
or if it is after office hours, this choice ( "0") will take you to the
Hospital Switchboard, where you can speak to someone in the Emergency
Department, or else have the hospital operator page our Doctor On-Call.
TOUCH TONE PHONE
1. If you would like to make an Appointment, Press
This choice takes
you to our Receptionist. If she is away from her desk, or is busy with another call, you
may leave a detailed Voicemail message about your appointment needs. Be sure to include
your name, phone number, which doctor you would like to see, whether it is for an urgent
problem, or is for a routine visit, and the day(s) and time(s) which are best for you.
2. If you need a Prescription Renewal, Press
This choice will
take you to our Prescription Line. You may leave a message concerning any prescription or
medication renewals that you need. Please leave the following information to be complete
|Your Full Name
|Your Telephone (or a number where you can be reached if
there is a question)
|The name of your Doctor.
| For each medication
| Give the
name(s) of the medication
| Dosage strength (usually on the prescription label in mg. or %)
| How you take the medication ( e.g. 3 times daily, at bedtime, once daily, etc.)
| Whether you want a 30 or 90 day supply in each bottle (or some other amount)
| The name of the Pharmacy you use (and phone # if it is not a local one)
| Whether you would like the Rx's phoned in, mailed, or wish to come to the office to get
| Please be sure to give all the information requested for
Take all the time you need.
3. If you would like to speak to a nurse, or leave a
message or a question for your doctor,
This menu choice will take you to one
of our Nurses. Karen or Sharon are available daily to answer your questions, and to assist
with medical concerns you are having. They can also communicate your questions to your
physician (between patient visits). They are your best source for information and help if
you have a problem. They can schedule you for urgent visits, help with medication
problems, and relay advice from your doctor in-between office calls. If both of our nurses
are busy with patients, or if they are on the phone when you call, you may leave a
detailed message. The nurses will try to answer you as soon as they are free to return
4. If you need to ask a question
about billing or insurance, Press (4)
This choice takes you to a second Billing Menu.
"1" if you need to discuss a billing question about an office visit.
will take you to our office billing clerk.
if you have a question about, or need to discuss something about a
bill for in-hospital
professional services, or about ambulatory surgery
(e.g. sigmoidoscopy, or colonoscopy)
will take you to our office inpatient accounts and office manager.
If you have a concern that is not addessed by one of the
above choices, you may stay on the line or dial "0" and a
"human" receptionist will assist you.
to automated phone system