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      Anna Ward is our Receptionist. She answers phone calls, greets patients when they arrive at the office, schedules appointments, and coordinates much of the information flow at our front desk. She is responsible for taking patient demographic information, scheduling follow-up visits, and for recording patient messages and questions for the doctors and nurses.

     She files patient laboratory work in the charts after the results have been noted by the physician. She has the responsibility for locating charts and making them available to the doctors and nurses, and files the charts when they are not in use.

     It is her responsibility to inform the staff when patients have arrived for their appointments, and to inform the patients if the doctors or nurses have been delayed. Her job is to make your visit as efficient and pleasant as possible.


© 2000 Keuka Health Care Associates